Lumar

Support

Help with Lumar

Most questions are answered in the manual. If something is not working as it should, send a report from inside the app.

Start with the manual

The Lumar manual covers every control and setting, and has a troubleshooting section for the questions that come up most.

Report a problem

  1. Open Lumar and go to Settings.
  2. Under Support, tap Report an Issue.
  3. Lumar prepares a diagnostics file and attaches it to an email. Add a note about what happened and what you expected, then send it.

If Mail is not set up on your iPhone, choose Share Diagnostics… to send the file another way, or Copy Address to copy the support address.

The diagnostics file holds Lumar's own technical logs, the app version, your iPhone model and iOS version, and the camera mode in use. It does not contain your photographs. Nothing leaves your iPhone unless you send it.

Contact

Email support@lumarcamera.com. It helps to say which iPhone you have, the iOS version, and what you were doing when the problem appeared.